RMA Requests

RMA Policy

Warranty

JAG Precision offers a limited 30 day manufacturer warranty on the following brands against defective materials and/or workmanship

JAG Arms
Echo1 USA
Socom Gear
Speed AIrsoft
Bravo Airsoft
Defcon Gear
Knights Armament Airsoft
Advanced Dynamic Systems
** We do not warranty any upgrade parts like piston, gears, barrels etc after it has been installed. Damage goods must the reported within 72hours upon receiving shipment. 
 

Polar Star Products:
please contact amy@polarstarairsoft.com

Redline Airsoft Products:
please contact sales@redlineairsoft.com

Mission First Tactical:
please contact info@missionfirsttactical.com

Siegetek Concept
please contact: danny@siegetek.com 
 
Strike Industires
please contact: gm@strikeindustries.com
 
JAG Precision offers a limited warranty on other brands distributed by JAG Precision in the USA. We will appreciate it if the dealer inspects the order as soon as it arrives to the destination. You have 72 hours to report any defective issues or malfunctions with all products received from JAG Precision. Failure to do so may be denied warranty on products.

What void’s a warranty

  • Removal of orange tip
  • Opening or Product repair by anyone unauthorized from JAG Precision
  • Use of improper bb’s, batteries or propellants
  • Misuse, neglect, abuse that may cause product to malfunction

In order to save money for all parties and down time of your product, following is a troubleshoot list of the most common problems. We ask you to please check if your product has any of these characteristics and attempt the fix prior to requesting an RMA number. If this fails to get your product to work properly, please proceed to request an RMA number.

Automatic Electric (AEG)
Fuse Replace with a new fuse.
Jamming

Remove the jammed bb or bb’s

Grinding or High Pitch Sound

Adjust Motor

No Power

Make sure battery is charged properly
and/or try a different battery

Cosmetic

There is no warranty for cosmetic defects, i.e. scratches, dents or exterior removable parts


Gas Blowback
Magazine Leak

Apply silicone oil into the charging and/or release valve


Spring Action
Shooting weak

Clean barrel, turn down hop up

Bolt will not lock back

Check and make sure the rifle is assembled correctly

RMA Request

Send an email to rma@jagprecision.com or call (626) 448-9879. You will get a response by email 48-72 hours. Ship product to JAG Precision with the required paperwork, failure to do so, may result in charges to the sender. Include original or copy of purchase receipt, must show date, place and value of purchase. Include copy of the RMA authorization response. Clearly mark the RMA on the outside of shipping box, failure to do so may result in package being refused by JAG Precision’s receiving department - See detailed Steps below

Shipping Product to JAG Precision

Make sure all original materials, including packaging are included. Pack in a secure and sturdy outer box. Use a traceable shipping method i.e. UPS, FEDEX or USPS (please include insurance coverage).

Turn around time on RMA’s

14+ days

Return Shipping

JAG Precision will cover cost of return shipping to customers. Standard shipping service only (no expedited shipping available)

Please provide the following information when requesting an RMA number via phone or email
Store Name

Please provide the name of your store.

Product

Provide the name of the product and SKU associated with the product.

Product Issue

What is the problem with the product? What have you done to help correct the issue?

Email all RMA number requests to rma@jagprecision.com 

Step 1:

JAG RMA Form
Click photo to download
  • Fill out RMA form and submit the form via email/fax
  • Once received, you will then get an RMA from one of JAG rep.
  • Make sure to write the RMA# on the form and include a copy on the box you're sending back. 

Step 2:

Packaged all items (include a copy of the RMA form with your RMA # and leave inside the box)

  • Make sure that all items are packaged properly.
  • Do not ship guns loose.
  • All guns must have orange tip
  • Use the original box and then re-packaged it using another type of box. 
  • If any of the items are for exchanged/restock, All retail stickers MUST be removed. If not remove, sender can acquire additional charges for new packaging materials/time. 

Step 3:

Ship your RMA to address below:

JAG Precision
RMA# (insert your RMA here)
2223 Troy Ave 
S. El Monte Ca 91733
** Make sure to fully insure your packaged and get a tracking# 
** Highly suggested to email your tracking to rma@jagprecision.com
** RMA can take up to 14 days to be process (not including any work needed)